FAQs

I’m concerned about meeting my former partner, what can I do?
As a preventative measure we stagger arrival times between former partners, to avoid meeting. If you have concerns, please let us know so that we can take additional steps.

Can I leave my child unattended?
Your child may not be left without a parent in attendance at any time. Please co-ordinate handovers with the centre’s team.
 

Can I take my child out?
Children can only be taken out of the centre if you and your former partner have agreed and informed us. We require written authorisation from both parents. Forms are available on request.

What if I cannot come?
Let our Centre Manager know, and if appropriate, your former partner, as soon as possible. When the centre is not open, please telephone, text or email - see the Contact Us page for details.

What are pre-visits?
Prior to using the Family Time Centre, you will be asked to attend a pre-visit meeting on Zoom and sign the Family Time agreement. If your child has additional needs and would benefit from seeing the centre prior to family time beginning, we can arrange this. 

Team
All our team members are volunteers, have had references and an enhanced DBS Check undertaken, and attended NACCC training, prior to starting in their role.

Referral to Family Time Centre
Parents are referred to the centre by their legal representative, CAFCASS, social worker or mediators. We also accept self-referrals - please email familytime@thevineleeds.org.